Customer Service Process Flowchart

This flowchart illustrates a common process for handling a customer request in a service-oriented environment, possibly a bank or a similar financial institution. The journey begins with the customer's arrival and their subsequent request. The teller's first step is to verify the customer's identification. If the ID is not deemed valid, the request is rejected. Should the ID be valid, the process moves on to checking the customer's account balance. If the balance is insufficient for the request, it is again rejected. If the balance is adequate, a policy check is performed to ensure the request falls within established guidelines. Should the request not comply with the existing policy, it is rejected. If all checks—ID validation, balance sufficiency, and policy compliance—are positive, the process continues, indicating a successful progression towards fulfilling the customer's request.

customer service - process flow - flowchart - business process - service delivery - workflow - decision making