Service Blueprint Diagram

This detailed service blueprint visually maps out the various touchpoints and internal processes involved in delivering a service, from initial engagement through to follow-up. It breaks down the service journey into distinct stages like "Trail & Referral," "Government Compliance," and "Reporting & Follow-Up," illustrating both customer-facing interactions and the hidden backstage and support activities that enable them. The diagram provides a comprehensive view of how different departments and actions connect to create the complete service experience.

service blueprint - customer journey - process mapping - service design - operations - flowchart - diagram